If you opt for a callback, we will give you a randomized four-digit confirmation number. When wait times reach a certain threshold, you will be given the option of a callback, rather than waiting on hold. Note that our individual tax, benefits and business enquiries lines offer an automated call back service. Once you complete those three steps, you may call back the CRA employee to discuss the reason for their call.
Please do this before you give any information to the caller. Then check that the information provided during the call was legitimate by contacting the CRA. Tell the caller you would like to first verify their identity.If you’re suspicious, this is how you can make sure the caller is from the CRA: This will protect you from giving money or personal information to a scammer. Make sure the caller is a CRA employee before you give any information over the phone. The employee will give you their name and a phone number. How to make sure the caller is a CRA employee and not a scammerĪ legitimate CRA employee will identify themselves when they contact you. That includes letting you know when and how we might contact you. Scammers are trying to trick individuals into making payments, and we’re doing everything we can to put a stop to this. With the holidays just around the corner, scammers could contact you pretending to be from the Canada Revenue Agency (CRA).
